Adaptations to curb virus spread could 'change everything' in fixed ops

Adaptations to curb virus spread could 'change everything' in fixed ops https://ift.tt/2xHs3zb

Though business is far from normal, fixed ops directors and dealers have relied on creativity, caution and courage as they help fleet customers and others keep vehicles on the road.

Lyft, Uber and their drivers are ripe for fixed ops picking, expert says

Lyft, Uber and their drivers are ripe for fixed ops picking, expert says https://ift.tt/3aiqHIx

Ride-hail drivers log hundreds of miles on the road per week. That means quicker-than-usual oil changes, tire rotations, scheduled maintenance and parts in need of repair or replacement.

"A full-time ride-share driver will easily put 1,000 miles a week on their car, which means a lot of maintenance is accelerated" says Harry Campbell, founder of industry website TheRideShareGuy.com.

Despite this, most dealership service departments have shied away from Uber and Lyft drivers. The hesitation to court ride-hail drivers may be due to unfamiliarity with ride-hail drivers' needs and older paradigms of how and when service departments operate, Campbell says. But their business is out there to capture, and — perhaps more importantly — the ride-hail companies want it.

Federal-Mogul Motorparts must back up brake claims

Federal-Mogul Motorparts must back up brake claims https://ift.tt/3byyXoU

Federal-Mogul Motorparts settled a Federal Trade Commission administrative complaint that alleged it made unfounded claims that its aftermarket Wagner OEX brake pads could stop a vehicle in a shorter distance than its competitors' brake pads.

Shops find ways to keep a distance

Shops find ways to keep a distance https://ift.tt/2xKape1

Some dealership fixed operations departments are taking drastic steps to keep customers and their employees safe.

Customer demand to skip the lines spurs growing dealership use of kiosks

Customer demand to skip the lines spurs growing dealership use of kiosks https://ift.tt/2VjSwM4

Express-service kiosks that allow customers to check in and out of service departments on their own schedule largely have been a novelty offered by a small number of dealerships. But that is likely to change quickly as major suppliers of the machines and vehicle manufacturers gear up for expansion.

The irresistible prospect of 10 service visits a year, $300 per repair order

The irresistible prospect of 10 service visits a year, $300 per repair order https://ift.tt/3cyPysO

One dealership that has marketed its services to ride-hail drivers is Paragon Honda and Paragon Acura in Queens, N.Y.