Mitsubishi touts improvements in service department

Mitsubishi touts improvements in service department https://ift.tt/2FmPy0i

The automaker finished third among non-premium brands and 12th overall in the latest J.D. Power Customer Service Index Study.

If at first you can't sell EVs, at least try

If at first you can't sell EVs, at least try https://ift.tt/2JEidTIIt's no small thing to get consumers to understand, let alone embrace, a new and peculiar type of automobile. But a little more good-faith effort would help.

Rising new-vehicle prices, interest rates mean more used-vehicle sales in 2019

Rising new-vehicle prices, interest rates mean more used-vehicle sales in 2019 https://ift.tt/2HFUkIY

New- and used-vehicle sales typically rise and fall together, but not this year, Edmunds said.

Delinquencies to drop as subprime loan share remains in check, Experian says

Delinquencies to drop as subprime loan share remains in check, Experian says https://ift.tt/2FpuveG

Even after serious delinquency rates reached their highest level since 2012, Experian expects fewer vehicle loan delinquencies during the next couple of years, as subprime loan origination share remains relatively low.

Compassion, not criticism, sells F&I products

Compassion, not criticism, sells F&I products https://ift.tt/2uhHXuC managers should work to understand customers' bad dealership experiences and overcome objections with compassion and professionalism.

Q&A: From car washer to dealership co-owner

Q&A: From car washer to dealership co-owner https://ift.tt/2HuRqYi

Buddy Espinosa, general manager and co-owner of Toyota of Santa Fe, took an unusual route to the top: through the fixed operations side of the business.