Montana service department offers towing no matter how far away

Montana service department offers towing no matter how far away https://ift.tt/3ah2zG4

Since it opened in 2002, American Ford in Glendive, Mont., has shown it will go to just about any length for its customers.

Fixed ops prove essential as dealerships fight to survive during pandemic

Fixed ops prove essential as dealerships fight to survive during pandemic https://ift.tt/2VFi2ul

While the coronavirus crisis has made things difficult for everyone in the fixed ops departments, it also presents opportunities.

Some ahead of the curve on delivery services

Some ahead of the curve on delivery services https://ift.tt/3amNMti

Some dealerships that have already been offering pickup and delivery services in their service departments have an advantage now.

Service customers want more convenience, too

Service customers want more convenience, too https://ift.tt/2XVcbDI

A growing number of service customers at Performance Toyota in Sinking Spring, especially younger ones, are looking for the convenience of a self-serve kiosk.

If you cater to them, ride-hail drivers will come

If you cater to them, ride-hail drivers will come https://ift.tt/34VFEiE

To better cater to ride-hail drivers, it is important to understand their schedules and needs. The Reedman-Toll Auto Group has profited from that understanding.

Service customers prefer talking to advisers, even as kiosk use grows

Service customers prefer talking to advisers, even as kiosk use grows https://ift.tt/2yqlrVR

Some of the industry's biggest players, from auto manufacturers to top dealership groups, are testing kiosk programs.