Volkswagen of America has launched a campaign that will print QR codes on over 1 million Amazon boxes to market the compact crossover, offering three months of free premium music streaming as a reward for participating.
Tuesday, November 30, 2021
VW uses Amazon boxes, free music to promote Taos
Stellantis undergoes 'unprecedented' shake-up of its European dealership network
The automaker wants to transition a network estimated to exceed 15,000 franchise points to a so-called "retailer model." The move gives Stellantis more control over how its vehicles are sold.
Sunday, November 28, 2021
Dealer anniversaries
Dealers featured this week include Paul Moak Jr., dealer principal of Paul Moak Honda in Jackson, Miss.; Harold Zeigler, dealer principal of Zeigler BMW of Kalamazoo in Michigan; Joseph Blichfeldt III, dealer principal of Quality Subaru in Wallingford, Conn.
Ex-dealer calls Michigan governor a ‘Yugo'
Kevin Rinke, who was a top dealer for GM before selling his stores to Roger Penske, is contributing $10 million of his own money toward an 11-person battle for the Republican nomination.
OBITUARY: John Quick Sr.
John Quirk Sr., who founded a chain of dealerships in Bangor that grew to multiple locations across the state, died Nov. 12 at 89.
Florida Gov. Ron DeSantis pulls dealership into political fray
The head of the dealership group that owns Brandon Honda says he made "zero connection" between the store's name and the "Let's go Brandon" chants that have broken out at recent Republican events.
Lexus is still the most-liked brand among dealers
Lexus and Toyota topped the latest survey from the National Automobile Dealers Association.
Bob Brockman's competency hearing includes brain scan testimony
Defense witnesses say that the Reynolds and Reynolds ex-CEO's impairment is clear. Prosecutors insist the symptoms are exaggerated.
With new mobile app, customers get perks, Stellantis gets intel
The automaker believes a deeper understanding about the people who buy its products could prove useful as it develops business models that go beyond selling vehicles.
Just browsing
Good Samaritans kept a flock of alpacas visiting an Audi dealership from wandering into traffic.
OBITUARY: Cary Bosak
The dealer principal of Bosak Motors Chrysler-Dodge-Jeep-Ram and CEO of Bosak Auto Group died Nov. 5 at age 61.
Friday, November 26, 2021
Dealers expect acquisitions to continue, survey finds
More than three-quarters surveyed by Kerrigan Advisors expect to buy at least one dealership in the next 12 months.
Dealership ditched the script, started talking to customers ‘like a human being' and found success
Germain Toyota discarded a rigid process in exchange for having unscripted conversations with customers and addressing what's on their minds.
Thursday, November 25, 2021
Porsche's big idea: Add flagship model above Cayenne
The new vehicle would arrive in the second half of the decade, possibly with three rows of seating — a first for the famed sports car brand eager to draw younger buyers, even families.
Subaru braces for first back-to-back U.S. sales declines since 1990s
CEO Tomomi Nakamura predicts rebound to 650,000 sales in 2022, but expects 2021 volume in Japanese automaker's most important market to fall short of 600,000.
Subaru braces for first back-to-back U.S. sales declines since 1990s
CEO Tomomi Nakamura predicts rebound to 650,000 sales in 2022, but expects 2021 volume in Japanese automaker's most important market to fall short of 600,000.
Wednesday, November 24, 2021
Rivian delays deliveries of R1S SUV, reports say
The EV maker has now started sending emails to customers to inform them that the delivery window has been changed to between May and July at the earliest, the reports said.
Dealerships largely don't let customers finish F&I online, survey finds
An eLend Solutions dealership survey found the industry largely fails to make the finance and insurance process available online to customers.
CoPilot: Lessees aware of vehicle market but still expect to upgrade
Despite dealerships' tight inventory and automakers being forced to remove features from new models over supply shortages, lessees feel their next vehicle will be newer and more advanced than their existing models, according to a new survey. The consumers also expected to pay the same amount or less than their current bill.
Dealerships acquired in Calif., Ga.
Three dealership groups acquired stores in California in separate deals, while another group added a second Stellantis store in Georgia.
Tuesday, November 23, 2021
Deliveries of Hummer Edition 1 pickup, with 329-mile range, to start in December
The $112,595 Hummer Edition 1 — the only version available for the first year — will be classified as a heavy-duty pickup, with a tow rating of 7,500 pounds and a 1,300-pound payload capacity.
Porsche to add flagship model above Cayenne
The new vehicle would arrive in the second half of the decade, possibly with three rows of seating — a first for the famed sports car brand eager to draw younger buyers, even families.
Monday, November 22, 2021
Former Pontiac dealer Kevin Rinke commits $10M in bid for Mich. governor
Rinke kicked off his campaign with a television ad airing in Michigan that draws on his roots as owner of one of the best-performing Pontiac car dealerships in the world.
Sunday, November 21, 2021
Dealer anniversaries
Dealers featured this week include Jerry Durant, owner of Jerry’s Chevrolet in Weatherford, Texas; and Michael Perrin, dealer principal of Cobb County Toyota in Kennesaw, Ga.
OBITUARY: Richard Landfield
The longtime auto dealer, founder of Fairway Ford, died Oct. 11 at 89.
David Rosenberg using settlement money to buy stores
The New England dealer plans to use some proceeds from a $30 million settlement with GPB Capital Holdings.
How Stellantis has improved the dealership experience for customers
The automaker has created a road map that encourages retailers to focus on satisfaction more than sales volumes.
Group 1 takes hold of most Prime dealerships
The acquisition gives of Houston group more scale in the Northeast and will help it expand digital retailing platform AcceleRide.
Porsche to create boutique showroom 'Studios'
Looking to attract the next generation of car buyers, the luxury brand is exploring a future beyond the all-in-one dealership.
Coming Dec. 27: AN's expanded 2021 Yearbook
A special issue of will be packed with information from our staff and data providers that can help inform your business decisions in the coming year.
Saturday, November 20, 2021
Genesis, despite sales growth, needs brand awareness push, COO Claudia Marquez says
Sometimes Genesis still seems like the industry's "best kept secret," Marquez said, and that needs to change.
Friday, November 19, 2021
Industry vet Mark LaNeve helps drive firm’s plan to invest $400M in dealerships
Franchise Equity Partners aims to spread around $1 billion across five areas of business, including auto retailers.
How a Toyota dealership built a canopy to protect inventory and generate electricity
After four damaging hailstorms, Stapp Interstate Toyota in Colorado decided to take a gamble in the form of a 53,000-square-foot canopy to cover its vehicles.
Keating Auto Group expands in Texas; growing group buys dealerships in Ohio and N.J.
Keating Auto Group this month acquired three import dealerships, while a growing dealership group has purchased Honda and Hyundai dealerships and a family-owned group has purchased its second Iowa store.
GM says it can retrofit heated seats in mid-2022
Because the features can be added later, affected vehicles will be discounted by $50, instead of up to $500 as GM originally said.
Thursday, November 18, 2021
Auto dealer stocks fall on Wall Street after bearish Morgan Stanley report
Analyst Adam Jonas expressed concerns about the pressure franchised dealerships face as Tesla and other EV makers expand and likely increase the volume of direct-to-consumer vehicle sales.
Auto dealer stocks fall on Wall Street after Morgan Stanley report
Analyst Adam Jonas expressed concerns about the pressure franchised dealerships face as Tesla and other EV makers expand and likely increase the volume of direct-to-consumer vehicle sales.
VinFast makes U.S. debut at L.A. show with 2 electric crossovers
To help position the brand in the U.S., VinFast is planning a series of special events in the coming months.
Group 1 acquires 27 of 30 Prime Automotive Group dealerships
Group 1 said it had acquired 27 dealerships from Prime Automotive Group. The original deal, announced in September, called for Group 1 to buy 30 dealerships from Prime for $880 million.
Japanese auto brands top Consumer Reports reliability survey again
Lexus, Mazda and Toyota once again took the top three spots in an annual Consumer Reports Reliability Survey, with Lexus edging out Mazda as the most reliable.
David Rosenberg buys 2 N.H. dealerships, grows group to 6 rooftops
New England dealer David Rosenberg purchased two import dealerships this month in Salem, N.H., to grow his DSR Motor Group to six dealerships.
GM's commercial EV unit to supply 5,400 more vans to Merchants Fleet
General Motors unveiled BrightDrop in January in a bid to grab a chunk of the growing electric delivery vehicle business to better compete with rival Ford.
VinFast makes U.S. debut at L.A. show with 2 electric crossovers
To help position the brand in the U.S., VinFast is planning a series of special events in the upcoming months.
Wednesday, November 17, 2021
Bob Brockman innocent of tax fraud charges, U.S. witness says in surprise testimony
On cross-examination, U.K. lawyer Evatt Tamine said he told prosecutors that he doesn’t believe his boss broke U.S. laws.
Illinois dealerships sold; Heritage Auto Group enters Wyoming
Heritage Auto Group this month bought a Chevrolet store in Wyoming. Two Illinois dealerships were sold last month in separate transactions.
Auto loan competition fierce as lenders report Q3 results
Capital One reported strong auto loan origination growth and strong competition as it and other major publicly traded auto lenders shared third-quarter results this fall. Leases proved a drag on some companies' balance sheets.
Nearly half of consumers research financing before securing loan, leasing
A new J.D. Power survey of 10,462 people with recent auto loans or leases found that 45 percent of customers do some research online prior to buying a vehicle.
Prime Automotive's majority owner GPB agrees to pay former CEO Rosenberg $30M in settlement
The settlement comes within days of GPB's planned sale of Prime dealerships to Group 1 Automotive Inc.
Tuesday, November 16, 2021
Used-vehicle prices reach record in October, J.D. Power says
Through October, used-vehicle prices were on average 37 percent higher than in 2020.
Monday, November 15, 2021
Nissan Ariya EV sold through reservations
Rather than have dealers order the Ariya at launch, Nissan will take reservations directly from potential customers.
GM brands lead 2021 J.D. Power U.S. Sales Satisfaction Index
The survey of customer satisfaction indicates that online shopping is clearly the preferred method for vehicle purchases at the moment.
Sunday, November 14, 2021
2-step logins could reduce dealerships' cyber risks
Dealerships and Cars.com last week described instituting the new process to defend their systems. Helion Technologies President Erik Nachbahr and said some insurers are requiring it as a condition for dealership cybersecurity coverage.
Public auto retailers' Q3 per-vehicle F&I profit grows
All six major publicly traded dealership groups continued to grow their same-store F&I profit per vehicle during the third quarter, exceeding their totals in both the second quarter and during the third quarter of 2020. Some of the competitors felt they had even more room to grow F&I performance.
Why traditional carmakers have an edge in autonomous challenge
Vehicle manufacturers have something even the most ambitious, well-funded tech darlings don't: vast expertise in building cars.
Carvana adjusts search results to handle demand
The used-car giant has reduced the number of vehicles shown to customers in search results to better manage operations.
Dealer anniversaries
Dealers featured this week include Robert Stadel Sr., co-founder of Stadel Motors, a Volvo dealership in Lancaster, Pa.; Bryan Tulley, owner of Tulley BMW of Nashua in New Hampshire; Jason Porreco, owner of Bianchi Honda in Erie, Pa.; Jonathan Watson, dealer principal of Mercedes-Benz of Laredo in Texas; Marshall Butler Sr., chairman of Butler Toyota in Macon, Ga.; John Wood, COO of Tom Wood Automotive; and Walt Gutierrez, dealer principal of Toyota of Newnan in Georgia.
Natural demand for vehicles will eventually be met. Dealers should be prepared.
While manufacturers and dealers can leverage ongoing supply and natural demand imbalances to support higher transaction prices, it will be necessary for the industry to be ready for swift adjustments when natural demand is met.
47 nominated for Time Dealer of the Year
Forty-seven dealers were picked from more than 16,000 franchised dealers nationwide. They were selected by executives of state and metro dealer associations for success in auto retail as well as a commitment to their communities.
Dealerships have already beat 2020's profit record
The average dealership's operating profit more than quintupled through the first nine months of the year to $1.8 million.
Dodge to certify dealers, revive parts line
Building a network of certified retailers and resurrecting its Direct Connection performance parts brand are among the first steps in a two-year plan the brand has started to roll out.
Dealership buy-sell frenzy throws up year-end hurdle
Brokers, lawyers and accountants say they are seeing delays in getting automaker approvals for some transactions or getting necessary tasks completed in time to close deals before the December holidays.
Friday, November 12, 2021
How this dealership group keeps customers coming back: Text messages
Planet Automotive Group has focused its marketing efforts and customer outreach on texting customers via Chatterspot software, and yielded substantial returns.
McCurley Integrity, Geaux Automotive acquire dealerships in October
McCurley Integrity Dealerships, Geaux Automotive Group and duo Amir Rauf and Louay Charara bought dealerships in single-store transactions last month.
Thursday, November 11, 2021
Wholesale used-vehicle prices continue to rise, against the seasonal norm
Cox Automotive's Manheim Used Vehicle Value Index, which tracks vehicles sold at Manheim's U.S. auctions, was up 38 percent in October compared with the same month in 2020.
Montreal International Auto Show a go for 2022, organizers say
The Montreal International Auto Show will be back in 2022 after the 2021 edition was canceled because of COVID-19, organizers said Thursday.
Average dealership profit on pace to shatter 2020 record, NADA data shows
According to the NADA, the average U.S. dealership recorded net pretax profit of $3 million through September. That was more than double the $1.3 million in net pretax profit reported for the first nine months of 2020.
Wednesday, November 10, 2021
GMC, Porsche top Power's sales satisfaction -- but the real winner is online selling
J.D. Power's 2021 sales satisfaction study shows gains by GMC, Porsche, Jeep, Chevrolet, Dodge and Ram.
Average dealership profit on pace to shatter 2020 record, NADA data shows
According to the NADA, the average U.S. dealership recorded net pretax profit of $3 million through September. That was more than double the $1.3 million in net pretax profit reported for the first nine months of 2020.
CreditIQ deal gives Cars.com customers access to online F&I
Cars.com is entering the auto finance market with , whose technology and digital retailing platform allow customers to receive online loan approvals and buy F&I products from dealerships.
AutoCanada, Shottenkirk among buyers in recent dealership acquisitions
AutoCanada, Shottenkirk Automotive Group and upstate N.Y. dealers Julie Huttig and George Huttig bought dealerships in the fourth quarter and late in the third quarter.
Detroit 3, Toyota, Honda receive high marks in diversity scorecard
John Graves, chairman of the Rainbow PUSH Automotive Project, said the chief diversity officer position has seen a rebirth recently.
Tuesday, November 9, 2021
Auto interest rates to stay low despite Fed bond purchase tapering, Cox Auto says
The Federal Reserve will wind down its bond purchases, but a Cox Automotive economist said he didn't expect auto interest rates to climb until after the bond-buying ends altogether next year.
Toby Russell to step down as Shift co-CEO in February
George Arison, the other co-CEO, will become the sole chief executive. Most of Russell's day-to-day operational responsibilities are transitioning to Shift President Jeff Clementz.
Lithia enters motorcycle market with purchase of Pfaff Harley-Davidson in Canada
The deal brings Lithia's total expected annualized revenue acquired in 2021 to nearly $6.3 billion.
Monday, November 8, 2021
AutoNation completes acquisition of Priority 1 Automotive, adds 9 stores in Maryland
AutoNation Inc. has closed on the purchase of nine luxury dealerships in Maryland. It's the second big acquisition completed so far this year for the nation's largest new-vehicle retailer.
Why dealers are justified in asking for well over sticker price in today's market
It's the textbook definition of supply and demand.
Dodge to certify dealers as 'Power Brokers' in kickoff of 2-year business plan
Building a network of certified retailers is among the first steps in the brand's plan, with more details scheduled to be revealed every three months.
Sunday, November 7, 2021
Why dealers are justified in asking for sticker price ... or more
It's the textbook definition of supply and demand.
Sizing up dealership job applicants: How fast do they message back?
Some dealerships look at how quickly job applicants respond to messages to gauge how they might respond to customers. Dealerships need to make sure they also respond quickly.
Mini, dealers weigh how best to compete in truck-crazy market
The brand's U.S. sales have fallen to its lowest since its launch nearly two decades ago. One option is to open service-only facilities as sales move online.
Cadillac will have a third fewer stores for EV shift
GM's luxury brand will have about 560 dealerships, down from 875 at the start of 2021 but still far more than German and Japanese rivals.
Retailers use digital-communication skills to evaluate job applicants
While virtual interviews started, in some cases, as a necessity during the pandemic to avoid in-person interaction, some dealerships now use them to gauge a candidate's abilities.
Dealer anniversaries
Dealers featured this week are Amy O’Brien-Kravitz, Roy O’Brien, Mark O’Brien, and Sean O’Brien of Roy O’Brien Ford in St. Clair Shores, Mich.; and John Johnson, owner-operator of Johnson Chevrolet-Buick in Clintwood, Va.
OBITURARY: Bob Braner
A former Southern California dealer who became CEO of U.S. operations for Lamborghini and Lotus, died Sept. 27 at 83.
Find ‘social champion,' and let them post away
April Simmons, corporate Internet and marketing director for Horne Auto Group in Gilbert, Ariz., hired a "social champion" to boost engagement with the group's organic social media posts.
Subaru store steps up for Ralphie the Shih Tzu
Gold Rush Subaru donated $10,000 to help pay for medical care for a 5-year-old girl's support dog.
At TrueCar, vets help vets become vehicle owners
Veterans David Green and Juan Barnett are working to support and expand vehicle listings company TrueCar's military outreach.
Amid U.S. megadeals, Roger Penske sees opportunity in Japan
Instead of joining other public retailers making splashy deals here, the retailer's head is looking across the Pacific.
Saturday, November 6, 2021
Carter Myers acquires 4 franchised rooftops in West Virginia, Virginia
Carter Myers Automotive has purchased Miller Auto Group, adding Chevrolet-Toyota, Hyundai, Honda and Chrysler-Dodge-Jeep-Ram dealerships.
Thinking outside of the box to fill lots
For Aschenbach Automotive Group, establishing a buying center was an alternative way for the company to fill the supply gap.
Carter Myers acquires 4 franchised rooftops in West Virginia, Virginia
Carter Myers Automotive has purchased Miller Auto Group, adding Chevrolet-Toyota, Hyundai, Honda and Chrysler-Dodge-Jeep-Ram dealerships.
Friday, November 5, 2021
Thinking outside of the box to fill lots
For Aschenbach Automotive Group, establishing a buying center was an alternative way for the company to fill the supply gap.
U.S. vehicle sales begin long journey to recovery
October's SAAR ended a streak of monthly declines, and there are hints of increased incentive spending from certain brands and fuller inventories in some segments.
LaFontaine, Kayser, Kendall and Coughlin groups acquire dealerships
LaFontaine Automotive Group and Kendall Automotive Group are among buyers in recent dealership acquisitions in the Midwest and West.
GM Chief Information Officer Randy Mott to retire
Mott, 65, redefined GM's IT business by insourcing IT operations. He also developed a private internal cloud and an advanced search engine of GM and third-party data.
Subaru profit falls by almost half on chip shortage
Subaru CEO Tomomi Nakamura said the automaker was also hit by rising raw material costs. The automaker's global sales fell 13 percent to 200,000 in the quarter.
Lithia sells 2 dealerships in New York
Lithia Motors has now sold four dealerships this year that were part of the Carbone Auto Group, which it acquired in 2016.
2022 Toyota Tundra price starts at $37,645; EPA fuel economy improved
The new Tundra is expected to begin arriving in showrooms next month.
Subaru profit falls by almost half on chip shortage
Subaru CEO Tomomi Nakamura said the automaker was also hit by rising raw material costs. The automaker's global sales fell 13 percent to 200,000 in the quarter.
AutoNation to sell parts, refer work to shops bought by Caliber
AutoNation had been focused on expanding its collision network. But the company said a greater return was possible on up to 17 of its shops by selling them off to its greatest collision rival and continuing to supply parts and refer customers to the locations.
Thursday, November 4, 2021
Workplace flexibility can boost diversity
Offering flexibility to employees and listening to their needs are places to start for dealerships looking to foster a culture of diversity, equity and inclusion.
Is your dealership sales team ready for an AI assistant?
When a dealership is understaffed, an important part of the sales process that tends to be pushed to the back burner is lead response and nurturing. If your sales team is letting leads slip through the cracks, they may benefit from extra help in the form of a virtual assistant.
5 smart things dealers can learn from Amazon
With only 14 percent of buyers starting their initial research on dealership websites, retailers are being tasked to develop new ways to engage customers.
Galpin Motors goes nationwide in Subway ad
The president of Galpin Motors, a fixture of local TV ads in Los Angeles, has gained exposure across the country as part of a campaign for Subway.
Germain Automotive Group buys Honda store in Arizona, 3 other dealerships in 2021
Germain Automotive Group entered Arizona last month when it bought a Honda dealership outside Phoenix. It's one of four dealership acquisitions for the group this year, with the remaining three coming in its home state of Ohio.
Cars.com to acquire automotive fintech company CreditIQ
Cars.com posted higher revenue and swung to a net profit in the third quarter compared with the same period in 2020.
Wednesday, November 3, 2021
Hudson Automotive acquires Toyota store in South Carolina
Hudson Automotive Group bought its sixth Toyota dealership in a transaction that closed on Monday. Its pending acquisition of three Mercedes-Benz dealerships is expected to close this month.
Lenders might underestimate fraud exposure, survey shows
Despite new survey results indicating perception of fraud in the marketplace, Point Predictive expressed concern that lenders failed to appreciate their exposure. More than half of all lenders responding called their concern over fraud unchanged or reduced from 2020 to 2021.
First Canadian Porsche Experience Center planned for Toronto area
There are currently nine Porsche Experience Centers worldwide, including Atlanta and Los Angeles in the U.S.
Subprime auto loan originations near pre-pandemic levels, TransUnion says
Subprime auto loan originations have yet to catch up to prepandemic levels, according to the latest TransUnion data, though an analyst said they've been improving and have neared that point.
Ford, Toyota, Honda, Hyundai, Kia sales slip again
Subaru deliveries skidded for the 5th consecutive month in October as supply bottlenecks continue to undercut light-vehicle output and dealer stockpiles.
Tuesday, November 2, 2021
Ganley, Tasca and Corwin auto groups acquire dealerships
Ganley Auto Group, Tasca Automotive Group and Corwin Automotive Group buy dealerships in 3 deals
Toyota, Honda, Hyundai, Kia sales slip 3rd straight month
Industry sales are expected to fall 20 to 30 percent in October, analysts say, as supply bottlenecks continue to undercut light-vehicle output and dealer stockpiles.
Toyota, Hyundai, Kia sales slip 3rd straight month
Industrywide sales are expected to fall 20 to 30 percent in October, analysts say, as supply bottlenecks continue to undercut light-vehicle output and dealer stockpiles.
Hyundai, Kia sales slip 3rd straight month
Industrywide sales are expected to fall 20 to 30 percent in October, analysts say, as supply bottlenecks continue to undercut light-vehicle output and dealer stockpiles.
Monday, November 1, 2021
Is your dealership sales team ready for an AI assistant?
When a dealership is understaffed, an important part of the sales process that tends to be pushed to the back burner is lead response and nurturing. If your sales team is letting leads slip through the cracks, they may benefit from extra help in the form of a virtual assistant.