Monday, March 18, 2024

Technology and AI can help new and veteran F&I managers alike overcome process pain points

Technology and AI can help new and veteran F&I managers alike overcome process pain points https://ift.tt/ZkwhSvU

Higher sales volume on car dealership lots is inevitably returning. That means more deals being drafted and more customers entering the F&I office.

Franchised used car dealer sentiment lowest since pandemic, Cox survey shows

Franchised used car dealer sentiment lowest since pandemic, Cox survey shows https://ift.tt/wsTUh4f

Franchised and independent dealers also reported year over year growth or stability in used-car inventory mix, Cox Automotive's latest Dealer Sentiment Index says.

Saturday, March 16, 2024

Customer experience should be prioritized

Customer experience should be prioritized https://ift.tt/bANGsjd

As long as there is negotiation and sales consultants being paid commission, the auto industry will have a black eye.

Friday, March 15, 2024

GM works to improve parts, accessories e-commerce

GM works to improve parts, accessories e-commerce https://ift.tt/tugz2nO

Last summer, General Motors combined separate digital storefronts — one for parts, one for vehicle accessories — into a single website for each of its four vehicle brands.

Editorial: Stair-step incentives are dead. Let them stay that way

Editorial: Stair-step incentives are dead. Let them stay that way https://ift.tt/w51RkaC

Stair-step incentives, which were prevalent among many automakers before the pandemic, largely died when inventories shrunk. Now that inventories are growing again, automakers should bypass the temptation to resurrect the destructive sales tactic.

Thursday, March 14, 2024

Farley, top Ford execs hit road to hear dealers' concerns

Farley, top Ford execs hit road to hear dealers' concerns https://ift.tt/8qYTs5S

The tour comes as dealer trust levels within Ford have plummeted as the company faces continued quality woes and questions over its electrification strategy.