Friday, March 31, 2023

Dealer anniversaries

Dealer anniversaries https://ift.tt/lu89QWr

Dealers featured this week include Tom Heffernan, dealer principal of Tom Heffernan Ford in Lake City, Minn.; and Paul Rusnak, dealer principal of Rusnak BMW in Thousand Oaks, Calif.

Tesla deliveries face one big question: Did price cuts work?

Tesla deliveries face one big question: Did price cuts work? https://ift.tt/HpDTZrW

The Elon Musk-led carmaker is expected to announce quarterly delivery and production figures in early April, providing an initial glimpse into how well the company’s strategy of chasing volume over profit margins worked. 

Thursday, March 30, 2023

Ford increases F-150 Lightning prices as plant resumes full production following battery fire

Ford increases F-150 Lightning prices as plant resumes full production following battery fire https://ift.tt/Ek4ih0j

The base F-150 Lightning Pro model now starts at $61,869, including shipping, up about 50 percent over the initial starting price when the truck launched in April 2022.

Market demand remains weak

Market demand remains weak https://ift.tt/piauLSK

New car demand in China remained sluggish in the first 26 days of March after Beijing phased out a decade-long subsidy program for electrified vehicles and terminated a six-month long sales tax break on gasoline-powered vehicles in December.

Kia stores are a hot ticket for retailers

Kia stores are a hot ticket for retailers https://ift.tt/XOHjmzt

Dealership brokers say Kia has become an increasingly popular brand for consumers and the value of its dealerships continues to rise. At least 27 Kia stores changed hands in 2022, up from 24 in 2021.

Wednesday, March 29, 2023

Fired detailer sues Atlanta-area group, claims overtime not paid

Fired detailer sues Atlanta-area group, claims overtime not paid https://ift.tt/KWZBRF5

The suit by Michael Colbert accuses ALM Automotive Group in Norcross, Ga., of illegally retaliating against him when he complained about not being paid overtime.

Moving on up: Toyota-Lexus dealer transforms a Manhattan high-rise

Moving on up: Toyota-Lexus dealer transforms a Manhattan high-rise https://ift.tt/uyxAYrd

BRAM Auto Group built new Toyota and Lexus dealerships on the fourth floor of what will soon be a multiuse high-rise in Manhattan. To make it work — and make money — they had to use every trick in the book, including keeping their cars in another state.

FTC investigating Illinois car dealers Liberty, Leader Auto

FTC investigating Illinois car dealers Liberty, Leader Auto https://ift.tt/JNIHOpx

The Federal Trade Commission has since 2022 been investigating the Illinois car dealers Liberty Auto Group, owned by a NADA board member, and AutoCanada U.S. subsidiary Leader Automotive Group for potential unfair, deceptive or discriminatory behavior.

Shift Technologies cuts headcount 30%; Q4 loss from operations widens

Shift Technologies cuts headcount 30%; Q4 loss from operations widens https://ift.tt/1t8IyAG

Online used-vehicle retailer Shift Technologies said it cut headcount by about 30% in the first quarter of 2023 and reported a wider loss from operations and shrunken revenue in the quarter ended Dec. 31.

How a Toyota-Lexus dealer is using a Manhattan high-rise to save space and service customers

How a Toyota-Lexus dealer is using a Manhattan high-rise to save space and service customers https://ift.tt/duiAgSe

BRAM Auto Group built new Toyota and Lexus dealerships on the fourth floor of what will soon be a multiuse high-rise in Manhattan. To make it work — and make money — they had to use every trick in the book, including keeping their cars in another state.

Half of car buyers to have viable EV option this year, J.D. Power says

Half of car buyers to have viable EV option this year, J.D. Power says https://ift.tt/jwEcnIJ

An increase in EV supply and big incentives make EVs more affordable for mainstream consumers, J.D. Power says.

Tuesday, March 28, 2023

Group 1 buys Florida Chevy dealership, adds $150 million in revenue

Group 1 buys Florida Chevy dealership, adds $150 million in revenue https://ift.tt/ZVvPjD3

The acquisition of Estero Bay Chevrolet in Florida will add $150 million in annual revenue to Group 1's operations.

U.S. new-vehicle sales expected to grow in March, though momentum is slowing

U.S. new-vehicle sales expected to grow in March, though momentum is slowing https://ift.tt/A5LpudM

Rising interest rates and transaction prices continued to put pressure on what consumers can afford.

Column: Evolutions in used-vehicle certification

Column: Evolutions in used-vehicle certification https://ift.tt/1NAdQ3j

In this week's edition of Automotive News, you'll find a data-centric story I wrote laying out how U.S. sales of certified pre-owned vehicles fell last year. And fell they did.

Monday, March 27, 2023

Toyota says $50,000-plus average new-car prices coming this year

Toyota says $50,000-plus average new-car prices coming this year https://ift.tt/6kAbnYx

Top Toyota Motor North America executives said new-vehicle prices will likely continue to rise, while supply constraints will ease in 2023 as excess demand that was previously sidelined keeps industry economics robust.

States call on Congress to pass right-to-repair legislation

States call on Congress to pass right-to-repair legislation https://ift.tt/mt6uoDO

In a letter to Democratic and Republican lawmakers, 28 attorneys general called on Congress to consider previously introduced legislation that focuses on repairing vehicles, agricultural equipment and consumer electronics.

Saturday, March 25, 2023

Dealership count up, throughput falls in '22

Dealership count up, throughput falls in '22 https://ift.tt/4i1dxm0

The count of U.S. franchised dealerships rose in 2022, after two years of declines, while new-vehicle sales per franchise dropped amid slower sales, according to Automotive News' annual dealer census.

Calif. Toyota dealership goes remote in search of used cars

Calif. Toyota dealership goes remote in search of used cars https://ift.tt/7phiGBT

Toyota Walnut Creek is tapping stay-at-home parents to source used cars via the Internet.

Friday, March 24, 2023

Napleton Auto Group duo buy 5 dealerships in 3 deals

Napleton Auto Group duo buy 5 dealerships in 3 deals https://ift.tt/uW4ZO9L

Napleton Auto Group partners Paul Napleton and Danny Randolph acquired five dealerships in Wisconsin and Illinois in three 2022 transactions.

Canada Drives granted creditor protection as it restructures, abandons online

Canada Drives granted creditor protection as it restructures, abandons online https://ift.tt/iY0pG3M

Used-vehicle retailer Canada Drives has filed for and been granted creditor protection as the company seeks to restructure its business and abandon online sales amid escalating inventory costs and weakening used-vehicle prices.

Ram shows dealers midsize EV concept

Ram shows dealers midsize EV concept https://ift.tt/xczy1Zf

The truck was an electric concept bearing an aesthetic similar to that of the 1500 Revolution concept that Ram showed at CES in January, one dealer said.

Thursday, March 23, 2023

Why Jaguar's reinvention could mean fewer U.S. dealers by 2025

Why Jaguar's reinvention could mean fewer U.S. dealers by 2025 https://ift.tt/3SbgKqH

Jaguar Land Rover has started the process of reducing Jaguar stores by offering dealers extra allocations of hot-selling Land Rover nameplates, such as the redesigned Range Rover, Range Rover Sport and Defender, if they give up their Jaguar franchises.

Wednesday, March 22, 2023

One Thing We're Talking About: RevolutionParts adds shipping protection for auto parts sales

One Thing We're Talking About: RevolutionParts adds shipping protection for auto parts sales https://ift.tt/mGySLzv

RevolutionParts CEO Ibrahim Mesbah said a poor shipping experience is bad for both the buyer and shipper.

Key trade group urges cooling of 'price-cut hype'

Key trade group urges cooling of 'price-cut hype' https://ift.tt/wI5bYiA

Tesla is among more than 40 brands in China that have offered aggressive discounts to create demand in what has become a price war over market share.

Used-car retailer Carvana expects smaller core loss, shares jump

Used-car retailer Carvana expects smaller core loss, shares jump https://ift.tt/3SaMzUy

Carvana Co. said on Wednesday it expects a smaller core loss in the current quarter due to a raft of cost-cut measures it implemented amid falling used-car sales, sending its shares up nearly 16 percent in early morning trading Wednesday.

Carvana expects first-quarter core loss between $50 million and $100 million, down from a core loss of $348 million a year earlier.

The used-car retailer, known for its automated car vending machines, allows users to buy cars online and offers home deliveries, which made it popular during the COVID-19 pandemic when people were confined to their homes.

However, demand for used cars has cooled in recent months, as people cut back on discretionary expenses amid recession worries, heaping pain on the industry already struggling with inventory purchased at higher prices.

In a regulatory filing, Carvana estimated vehicles sold in the first quarter will land between 76,000 and 79,000. Carvana sold 105,185 vehicles in the year-earlier period and it sold 86,977 in the fourth quarter of 2022.

Carvana attributed the reduction to higher interest rates, lower inventory size, lower advertising expenses and focus on its profitability initiatives.

Separately, Carvana announced it was offering creditors an option to exchange unsecured notes for those backed by collateral, in a move that will see repayment on some obligations pushed to 2028 from as early as 2025.

The offer would be for a principal amount of up to $1 billion in notes, with a condition that at least $500 million existing notes be validly tendered.

C.J. Moore contributed to this report.

Chevy, Buick, Honda and Acura dealerships sell in 4 states

Chevy, Buick, Honda and Acura dealerships sell in 4 states https://ift.tt/oVjqlxy

Two dealership groups entered new states, a dealer and his group expanded in Chicago and an entrepreneur purchased his first franchised dealership — all in transactions that closed in the fourth quarter.

Tuesday, March 21, 2023

Cox Automotive to cut 80 employees as it reviews Canadian operations

Cox Automotive to cut 80 employees as it reviews Canadian operations https://ift.tt/PzNX7Zb

Changes in the local wholesale market mean Manheim Edmonton no longer fits Cox’s growth plan. 

Hireology adds ChatGPT AI to auto retailing HR technology platform

Hireology adds ChatGPT AI to auto retailing HR technology platform https://ift.tt/I1wnkGJ

The company is beta testing the new technology and hopes it will help auto retailers speed their hiring process.

As U.S. CPO sales fall to 8-year low, some brands make older cars eligible

As U.S. CPO sales fall to 8-year low, some brands make older cars eligible https://ift.tt/Qzo4iVv

Last year, sales of certified vehicles fell 9.4 percent to 2.49 million, according to figures from the Automotive News Research & Data Center. It was the lowest annual volume since 2014, when 2.34 million certified sales were recorded.

LaFontaine Automotive Group expands in metro Detroit

LaFontaine Automotive Group expands in metro Detroit https://ift.tt/xuiZj7L

LaFontaine Automotive Group has purchased a Chevrolet store in metro Detroit, marking its second dealership acquisition of the year.

Monday, March 20, 2023

Genesis making slow progress on retail stores

Genesis making slow progress on retail stores https://ift.tt/4EtjAK3

Tim Bergstrom, dealer principal of Genesis of Appleton, the brand's third standalone store, says that top-notch treatment for Genesis buyers is key to the brand's ability to compete against other luxury makes.

Murgado Automotive adds more stores near Chicago

Murgado Automotive adds more stores near Chicago https://ift.tt/BlCEK8R

The transaction includes two dealerships, one selling Cadillac, and the other selling Mercedes-Benz, BMW, Porsche, Infiniti and Honda from separate showrooms.

Sunday, March 19, 2023

Column: Many wheels of change in auto retail

Column: Many wheels of change in auto retail https://ift.tt/u6kba5j

Everyone needs to be able to adapt. Auto retailers are facing that reality in many different ways.

Saturday, March 18, 2023

Leo Michael cartoon: Life under water

Leo Michael cartoon: Life under water https://ift.tt/D7hjN3v

Consumers will likely struggle to make payments on their auto loans, especially with the Federal Reserve planning to keep raising interest rates.

Friday, March 17, 2023

Jardine deal opens U.K. opportunity for Lithia

Jardine deal opens U.K. opportunity for Lithia https://ift.tt/0dZOl4H

Lithia Motors' latest acquisition of Jardine Motors Group gives it a sizable presence the United Kingdom and gives it exposure to the agency model.

Thursday, March 16, 2023

Miss. governor signs bill putting new restrictions on how EV-only manufacturers can sell

Miss. governor signs bill putting new restrictions on how EV-only manufacturers can sell https://ift.tt/0SiPbk3

The law grandfathers in an existing Tesla location, according to the Mississippi Automobile Dealers Association.

Randy Marion Automotive buys GM, Stellantis, Honda and Kia dealerships

Randy Marion Automotive buys GM, Stellantis, Honda and Kia dealerships https://ift.tt/ElDmiGd

The North Carolina dealership group, fresh off a September acquisition, bought four stores in two separate first-quarter transactions. One of the deals included two new brands for the group.

Wednesday, March 15, 2023

29 Ford dealers drop out of EV program after changes

29 Ford dealers drop out of EV program after changes https://ift.tt/iqn35NV

Dealers in North Carolina are the latest group to file a legal challenge against Ford over the program, following similar actions in New York and Illinois.

Lithia on cusp of buying Jardine Motors, report says

Lithia on cusp of buying Jardine Motors, report says https://ift.tt/nSlj24N

Lithia CEO Bryan DeBoer told in January that the group had been looking for the right partner in the U.K. for about five years and hoped to buy an auto group in the next few quarters.

Former N.H. dealer, NADA president Paul Holloway dies at 84

Former N.H. dealer, NADA president Paul Holloway dies at 84 https://ift.tt/zpa2LQI

Former NADA president Paul Holloway was a Buick district manager before buying his first dealership in 1967. He once owned 13 stores before he began selling most of his dealerships in 2000.

Tuesday, March 14, 2023

GM to stop forcing $1,500 OnStar subscriptions on all Buick, GMC buyers

GM to stop forcing $1,500 OnStar subscriptions on all Buick, GMC buyers https://ift.tt/M89XW5D

After requiring every buyer to pay for three years of OnStar since last summer, GM is making its safety and connectivity service optional again on all but the top trims of Buick and GMC vehicles.

U.S. judge backs Hyundai on terminating two Napleton dealerships in Fla.

U.S. judge backs Hyundai on terminating two Napleton dealerships in Fla. https://ift.tt/kI8f3tM

A U.S. judge in Florida ruled in favor of Hyundai last week in a wrongful termination suit filed by two Napleton Automotive dealerships.

Fox Motors buys Subaru, Buick-GMC Detroit-area dealerships

Fox Motors buys Subaru, Buick-GMC Detroit-area dealerships https://ift.tt/6bq2f43

West Michigan's Fox Motors bolstered its Detroit area footprint with the acquisition of a Subaru dealership and a Buick-GMC store.

Monday, March 13, 2023

Porsche Taycan deliveries backed up for months, new SUV details revealed

Porsche Taycan deliveries backed up for months, new SUV details revealed https://ift.tt/Y67mqcX

For new-vehicle shoppers who have their eye on Porsche's newest model — the all-electric Taycan — the sports car maker has a message: Be patient.

Porsche estimates a 6-to 9-month wait for Taycan deliveries.

Geopolitics and the pandemic conspired to kneecap Taycan sales last year. Porsche delivered 34,801 units in 2022, down 16 percent from the previous year.

Russia's invasion of Ukraine halted Taycan production for "several weeks" last year, Porsche CEO Oliver Blume said Monday.

"One hundred percent of all wire harnesses for the Taycan came from Ukraine," Blume said on a media call following the company's 2022 earnings report Monday.

COVID-related shutdowns in China — a major source of semiconductors — also gummed up Taycan deliveries last year.

But Porsche said it's working around the supply bottlenecks and expects to deliver at least 40,000 Taycans globally this year.

"We have a very strong order bank, very strong order intake at this point," Porsche CFO Lutz Meschke said on the call. "But we have to manage the supply chain shortages."

New ground

At they attempt to free up more production, Porsche executives also teased the brand's next all-new model — a new full-size SUV, codenamed K1, that will slot above the Porsche Cayenne.

Blume said the bigger model is "focused on the markets where our customers love to drive big cars."

Dealer sources first told Automotive News about Porsche's plans for the crossover in 2021, saying the vehicle should arrive in the second half of the decade and would offer three rows of seating — a first for a Porsche.

"It's very focused on the North American market and China," Blume said.

While the large crossover will be a new model, it will carry the familiar Porsche DNA. Blume called the K1 a "new approach for Porsche, combined with traditional values."

It "offers a very luxurious experience for our customers, but with a 100 percent Porsche touch and feel, with Porsche sportiness … and design aspects," he said.

The K1 will use Volkswagen Group's SSP Sport platform, which Porsche is developing.

The model will incorporate technology from the Mission R concept presented in 2021 at the IAA in Munich, Porsche said. K1 will include the direct oil-cooled electric motor in the Mission R and a new high-performance battery with a 920-volt electrical system to reduce charging times.

Blume said the new vehicle will be typical for Porsche, with "impressive performance, automated driving functions, and a new interior experience."

The new SUV is key to Porsche's ambitions of delivering about 80 percent of its new vehicles as full-electric models in 2030.

Saturday, March 11, 2023

How dealers can counteract growing threat of fraud

How dealers can counteract growing threat of fraud https://ift.tt/Cb5xi69

Despite the growing sophistication of fake IDs, there are warning signs dealership employees can look for to avoid selling vehicles to fraudulent buyers.

Hyundai and its first Black agency connect to customers with positivity

Hyundai and its first Black agency connect to customers with positivity https://ift.tt/i6a9qkE

Hyundai enlists the help of its first Black marketing agency, Culture Brands, to connect with Black consumers through authentic, uplifting campaigns.

Friday, March 10, 2023

Kentucky Ford dealership provides 2nd chances

Kentucky Ford dealership provides 2nd chances https://ift.tt/tpKR5ds

James Collins Ford has employed more than 50 men from the Beacon House, a transitional living facility, and trained them to become technicians or salespeople.

Tasca Automotive buys 4 car dealerships in 3 states

Tasca Automotive buys 4 car dealerships in 3 states https://ift.tt/s8FrD6t

Tasca Automotive Group expanded its store count through three acquisitions and one partnership in December, January and February transactions.

Reynolds President Chris Walsh: ‘The story's not over yet'

Reynolds President Chris Walsh: ‘The story's not over yet' https://ift.tt/e98l3F7

Chris Walsh is helping to lead Reynolds and Reynolds' efforts to become more customer-centric, improving retention of existing dealership clients and adding new ones.

Thursday, March 9, 2023

Mercedes-Benz thinks small for its next stores

Mercedes-Benz thinks small for its next stores https://ift.tt/7VPFAtX

Mercedes is experimenting with alternative formats, including small-footprint showrooms in retail centers and service-only sites.

Market rebounds 10% in Feb. as pandemic eases, post-holiday spending resumes

Market rebounds 10% in Feb. as pandemic eases, post-holiday spending resumes https://ift.tt/n7Hfusm

Retail sales of new passenger vehicles such as sedans, crossovers, SUVs and multi-purpose vehicles rose 10 percent from a year earlier to some 1.39 million in February, the China Automobile Dealers Association said. 

Auto dealer optimism rises in Q1

Auto dealer optimism rises in Q1 https://ift.tt/gLHjeBv

Car dealers polled in the first-quarter 2023 Cox Automotive Dealer Sentiment Index survey described both their new-vehicle supply and new-vehicle mix as improving.

Massachusetts intends to enforce updated right-to-repair law in June, court filing says

Massachusetts intends to enforce updated right-to-repair law in June, court filing says https://ift.tt/IH0RWlT

Massachusetts' newly elected Attorney General Andrea Campbell said in a court filing that terminating her office's non-enforcement stipulation is "in the public interest" and would take effect June 1.

Tuesday, March 7, 2023

Wholesale used-vehicle prices rise again in February, bucking 2022 trends

Wholesale used-vehicle prices rise again in February, bucking 2022 trends https://ift.tt/JNSPLYF

Cox Automotive said its Manheim Used Vehicle Value Index rose 4.3 percent in February from January — the largest February increase for the index since a 4.4 percent jump in 2009.

Carvana's troubles don't diminish a creative retail tech approach

Carvana's troubles don't diminish a creative retail tech approach https://ift.tt/6Xq1B5d

The company's giant car vending machines remain a weird and wonderful example of auto retailers truly trying something new.

Jaguar and Land Rover dealers in Europe threaten legal action over new contracts

Jaguar and Land Rover dealers in Europe threaten legal action over new contracts https://ift.tt/zZBSfN6

Dealers say new contracts will substantially reduce their margins after they have invested millions in their dealerships at JLR's request.

Monday, March 6, 2023

Cadillac, Infiniti stores top online responsiveness study

Cadillac, Infiniti stores top online responsiveness study https://ift.tt/la1JCtc

Lexus, Mazda, Kia, Lucid, Dodge and Mercedes-Benz were the only brands to fail to improve.

AutoCanada Q4 net income plunges 79% on used-vehicle writedowns, floor plan costs

AutoCanada Q4 net income plunges 79% on used-vehicle writedowns, floor plan costs https://ift.tt/zLH849U

AutoCanada Inc.’s net income fell in the final three months of 2022 as the company took a writedown on its used-vehicle inventory and saw floorplan financing costs climb with interest rates.

Canada’s only publicly traded dealership group last week reported (in Canadian dollars) net income of $14.8 million ($10.9 million USD) for the fourth quarter, down 79 percent from $69.4 million the year before.

Used-vehicle writedown provisions cost the company $12.4 million during the quarter, while added floorplan financing costs amounted to $13.3 million.

“These new hits to profitability impacted what was otherwise a historic quarter for AutoCanada,” said the company’s Executive Chairman Paul Antony on a conference call with financial analysts March 2.

Despite the lower net income, AutoCanada revenue hit a fourth quarter record of $1.4 billion, up from $1.2 billion in the same quarter of 2021. For the year, AutoCanada reported revenue of $6 billion for 2022, up from $4.6 billion for 2021.

Antony said “continued fluctuations” in used vehicle pricing prompted the writedown, before adding that the revaluation positions the company’s used inventory properly heading into the spring selling season. On Jan. 1, AutoCanada also implemented new measures to better address changes in used-vehicle prices, rolling back a change it had enacted as the used market accelerated during the pandemic.

After rising steeply in 2020 and 2021 to a peak in March 2022, used-vehicle prices in Canada declined in the second half of 2022, according to the Canadian Black Book Used Vehicle Retention Index. Used-vehicle values declined about 5.4 percent between March and December of 2022, the index shows.

AutoCanada’s gross profits on used vehicles were lower in the final three months of 2022, though its used sales climbed 21.2 percent during the quarter to reach 14,418 vehicles.

This compares to a 1.3-percent decline in new-vehicle sales for the period across AutoCanada’s 82 new-vehicle dealerships in Canada and the U.S.

Despite the current challenges, Antony said the company continues to move further into the used market in pursuit of growth.

“We see ourselves as being a hybrid of a lot of the largest auto retailers in the U.S., and CarMax. … We want a bunch of new-car dealerships and a bunch of used-car dealerships that sell both online and in-store.”

In the fourth quarter, the company sold 1.78 used vehicles for each new vehicle sale. This compares to a used-to-new ratio of 1.45 in the same period of 2021, and a ratio of 0.88 in the fourth quarter of pre-pandemic 2019.

The company is also expanding its presence in the collision centre and vehicle repair business. 

On Feb. 27, it announced the acquisition of DCCHail, a paintless dent repair company specializing in the insurance claim management process and repairing hail damaged vehicles, with a national presence, including Canada’s largest hail repair facility in Calgary, Alta.

DCCHail generates more than $15 million in annual revenue, AutoCanada said.

“The current management team will continue to operate the business going forward,” the company said. “Apart from continuing to strengthen the operation's performance, the acquisition unlocks additional growth opportunities, including the potential to expand the business by leveraging AutoCanada’s dealership, parts and service and collision platforms.”

Ford, Stellantis, GM, Mazda dealerships sell in Q3, Q4 transactions

Ford, Stellantis, GM, Mazda dealerships sell in Q3, Q4 transactions https://ift.tt/2FP3dUa

Dealerships selling Ford, Chrysler-Dodge-Jeep-Ram, Chevrolet-GMC and Mazda vehicles traded hands in third-quarter and fourth-quarter transactions across four states.

Sunday, March 5, 2023

AutoNation's acquisition of RepairSmith signals mobile service trend

AutoNation's acquisition of RepairSmith signals mobile service trend https://ift.tt/xKLqldX

Dealerships that begin offering mobile repair services to customers would also benefit from being able to handle fleet maintenance.

Saturday, March 4, 2023

CDK's massive outsourcing plan could affect customer service in uncertain ways

CDK's massive outsourcing plan could affect customer service in uncertain ways https://ift.tt/ORjPVGF

Customer service quality is a concern for dealers once CDK's outsourcing plan with Genpact is fully enacted.

Friday, March 3, 2023

Calling the customer soon after visit — and listening — improves satisfaction

Calling the customer soon after visit — and listening — improves satisfaction https://ift.tt/GBPxF9j

Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit.

New tool shows Kia, Lexus moving the most inventory this year

New tool shows Kia, Lexus moving the most inventory this year https://ift.tt/C3GUPrJ

An "inventory efficiency index" created by software company Cloud Theory allows automakers to view supply and demand across all makes and models in real time, including those of their competitors.

Vietnam's VinFast delivers first EVs to U.S. customers

Vietnam's VinFast delivers first EVs to U.S. customers https://ift.tt/PlCv3m9

The Vietnamese automaker handed over 45 of its VF 8 crossovers to customers at nine stores. The deliveries, about two months behind schedule, marked VinFast's official entry in the North American market.

Dealer, automaker tensions emerging in the states

Dealer, automaker tensions emerging in the states https://ift.tt/oKa0567

As dealers look to strengthen protections in franchise laws and preserve dealerships' independence from automakers, tensions between the two sides are emerging in statehouses across the U.S.

Dealer, automaker tensions emerging in the states

Dealer, automaker tensions emerging in the states https://ift.tt/Bv6DOfq

As dealers look to strengthen protections in franchise laws and preserve dealerships' independence from automakers, tensions between the two sides are emerging in statehouses across the U.S.

VW dealership in N.C. apologizes for racial slur on oil change stickers

VW dealership in N.C. apologizes for racial slur on oil change stickers https://ift.tt/CWv8Xwq

An investigation found the message was added by a teenager who entered the store after hours with a third-party cleaning crew and tampered with the sticker-printing machine.

Thursday, March 2, 2023

CarGurus' Q4 hurt by digital wholesale business CarOffer

CarGurus' Q4 hurt by digital wholesale business CarOffer https://ift.tt/SVdkpmw

CarGurus' digital wholesale segment, which includes digital wholesale trading platform CarOffer, reported losses in the fourth quarter. The company said it is making improvements that should help turn the operating segment around.

Wednesday, March 1, 2023

Hyundai, Kia, Subaru sales advance 7th straight month; Toyota, Honda slip

Hyundai, Kia, Subaru sales advance 7th straight month; Toyota, Honda slip https://ift.tt/NwGbEMR

U.S. light-vehicle sales are forecast to rise 3.9 to 7.2 percent in February, analysts say, with sharply higher fleet deliveries once again offsetting flat retail volume.

Hyundai, Kia, Subaru sales advance 7th straight month; Toyota slips

Hyundai, Kia, Subaru sales advance 7th straight month; Toyota slips https://ift.tt/H9nLeXa

U.S. light-vehicle sales are forecast to rise 3.9 to 7.2 percent in February, analysts say, with sharply higher fleet deliveries once again offsetting flat retail volume.

Hyundai, Kia sales advance 7th straight month; Toyota slips

Hyundai, Kia sales advance 7th straight month; Toyota slips https://ift.tt/3IPDOcy

U.S. light-vehicle sales are forecast to rise 3.9 to 7.2 percent in February, analysts say, with sharply higher fleet deliveries once again offsetting flat retail volume.

Hyundai, Kia sales advance 7th straight month

Hyundai, Kia sales advance 7th straight month https://ift.tt/RCKwI9j

U.S. light-vehicle sales are forecast to rise 3.9 to 7.2 percent in February, analysts say, with sharply higher fleet deliveries once again offsetting flat retail volume.