Sunday, February 19, 2017
FIXED OPS JOURNAL: Monetizing the service drive is key to dealerships' survival
FIXED OPS JOURNAL: Monetizing the service drive is key to dealerships' survival http://ift.tt/2mdAqqC Ferrara, Hyundai Motor America's retired vice president of customer satisfaction, says the lack of a long-term focus and doing "crazy stuff" can get in the way of building stronger parts and service operations.
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