Good fixed ops ideas abound, but service techs' angst is worrisome
Good fixed ops ideas abound, but service techs' angst is worrisome https://ift.tt/2LmM4xc
Fixed Ops Journal Editor Dave Kushma juxtaposes two trends: Savvy dealers who are increasingly relying on parts and accessories to shore up profits, and a potentially ruinous tide of discontent among service technicians.
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